Feb
05
2011
4
During a recent business trip to Mexico, I spied a hotel worker using the tools captured in the picture.
Have any questions? mark@kaizenfieldbook.com
gemba
Dec
08
2010
6
Guest Post: Going to the Gemba with Grandma
By markrhamel
Being tech support over the phone is a difficult job, being tech support for my 87 yr old grandmother (Mimi) and her TV remote should qualify me for sainthood.
Apr
10
2010
0
Taiichi Ohno preferred facts over data, meaning, among other things, that direct observation trumps second hand stuff. How else can you truly grasp the current situation and identify the waste?
